TCS, Kingfisher Deepen Partnership for AI-Led Retail Efficiency

22 Oct 2025 CW Team

Tata Consultancy Services (TCS), a global leader in IT services and consulting, has expanded its 15-year partnership with UK-based home improvement retailer Kingfisher Plc to accelerate digital transformation through artificial intelligence (AI) and automation.

Under the new agreement, both companies will establish a joint ‘Innovation and Automation Office’ to integrate emerging technologies and practices that drive operational efficiency and reduce costs.

TCS will enhance Kingfisher’s IT infrastructure using its SaaS-based AIOps platform, ignio™, and generative AI-powered Application Reliability Engineering solution. These technologies will enable predictive and proactive management of Kingfisher’s systems.

Dave Haycocks, IT Services Director, Kingfisher, said, “We are delighted to strengthen our partnership with TCS to drive more agile and efficient IT operations that support business growth and customer satisfaction.”

Kingfisher, which operates over 1,900 stores across the UK and Europe under banners including B&Q, Screwfix, Castorama, Brico Dépôt, and TradePoint, relies on TCS for digital engineering, SAP integration, and business process services.

Shekar Krishnan, Business Unit Head, Retail UK and Europe, TCS, added, “With AI, automation, and our deep domain knowledge, we aim to help Kingfisher innovate faster and deliver superior customer experiences.”

TCS, with a 50-year presence in the UK, works with over 200 leading national brands and holds the top position in customer satisfaction among IT service providers in the country, according to industry surveys.

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