IRCTC Records 99.98 Per Cent Uptime During April–October 2025

04 Dec 2025 CW Team

Technological measures include additional checks and validations, deployment of a leading content delivery network and advanced anti-bot tools to ensure smooth booking for genuine users. IRCTC’s technology infrastructure also undergoes regular third-party audits. E-ticketing now accounts for more than 87 per cent of all reserved tickets. Complaints related to failed transactions, delayed refunds or booking errors are monitored for timely resolution.

IRCTC’s website and mobile apps use API-based technology requiring minimal text data exchange, enabling efficient performance even in rural areas. Capacity enhancement continues through upgraded infrastructure, including global CDN solutions that improve content delivery speed and reliability.

Indian Railways serve about 58 crore meals annually, with only 0.0008 per cent complaints on average. Based on inquiries, fines totalling Rs 2.8 crore were imposed over the last four years. To improve food quality and hygiene, measures include sourcing meals from designated base kitchens, commissioning modern kitchens, installing CCTV monitoring, using branded raw materials, deploying Food Safety Supervisors, onboard supervision, QR-coded food packets, deep cleaning, mandatory FSSAI certification, regular sampling, third-party audits, inspections and customer satisfaction surveys. IRCTC also conducts ongoing training for catering staff, focusing on communication, service standards, grooming and hygiene.

Passenger feedback mechanisms have been strengthened through the RailMadad portal, which enables a single-window system for complaints and suggestions. Prompt action is taken on food-related grievances.

This information was provided by the Union Minister for Railways, Information & Broadcasting and Electronics & Information Technology, Shri Ashwini Vaishnaw, in written replies in the Lok Sabha.

The IRCTC website achieved 99.98 per cent uptime between April and October 2025, compared with 99.86 per cent in 2024-25. Indian Railways has strengthened its digital systems through administrative actions such as deactivating suspicious user IDs, filing complaints on the National Cyber Crime Portal for irregularly booked PNRs and revalidating user credentials. Technological measures include additional checks and validations, deployment of a leading content delivery network and advanced anti-bot tools to ensure smooth booking for genuine users. IRCTC’s technology infrastructure also undergoes regular third-party audits. E-ticketing now accounts for more than 87 per cent of all reserved tickets. Complaints related to failed transactions, delayed refunds or booking errors are monitored for timely resolution. IRCTC’s website and mobile apps use API-based technology requiring minimal text data exchange, enabling efficient performance even in rural areas. Capacity enhancement continues through upgraded infrastructure, including global CDN solutions that improve content delivery speed and reliability. Indian Railways serve about 58 crore meals annually, with only 0.0008 per cent complaints on average. Based on inquiries, fines totalling Rs 2.8 crore were imposed over the last four years. To improve food quality and hygiene, measures include sourcing meals from designated base kitchens, commissioning modern kitchens, installing CCTV monitoring, using branded raw materials, deploying Food Safety Supervisors, onboard supervision, QR-coded food packets, deep cleaning, mandatory FSSAI certification, regular sampling, third-party audits, inspections and customer satisfaction surveys. IRCTC also conducts ongoing training for catering staff, focusing on communication, service standards, grooming and hygiene. Passenger feedback mechanisms have been strengthened through the RailMadad portal, which enables a single-window system for complaints and suggestions. Prompt action is taken on food-related grievances. This information was provided by the Union Minister for Railways, Information & Broadcasting and Electronics & Information Technology, Shri Ashwini Vaishnaw, in written replies in the Lok Sabha.

Infrastructure Urban

02 Jun 2026

VECV Sales Rise 7.8 Per Cent In May 2026

VE Commercial Vehicles recorded sales of 7,978 units in May 2026, compared to 7,401 units in May 2025, registering growth of 7.8 per cent. This included 7,789 units from the Eicher brand and 189 units from the Volvo brand.Eicher branded trucks and buses reported sales of 7,789 units during the month, up 7.3 per cent from 7,258 units a year earlier. In the domestic commercial vehicle market, Eicher sales rose 9.1 per cent to 7,375 units from 6,758 units in May 2025.Exports declined 17.2 per cent to 414 units from 500 units in the corresponding month last year. Volvo Trucks and Volvo Buses recor..

Infrastructure Urban

02 Jun 2026

Table Space Strengthens DESYN Leadership Team

Table Space has announced strategic leadership appointments within DESYN, its integrated Design and Build business, as it looks to strengthen operations across key enterprise and GCC markets in India. DESYN was launched as a strategic extension of Table Space’s workspace solutions portfolio to meet rising demand for agile, high-quality and rapidly deployable enterprise workspaces.Shruti Ookabhoy has joined DESYN as Executive Director and will lead the Design vertical, focusing on design capability, operational excellence and team development across markets. She brings over 22 years of experi..

Infrastructure Transport

02 Jun 2026

Concord Associate Bags Rs 2.79 Bn Kavach Order

Concord Control Systems said its associate company, Progota India, has received a Rs 2.79 bn domestic order from Indian Railways for the supply, installation, testing and commissioning of on-board Kavach 4.0 loco equipment.The order is scheduled for execution within 12 months and strengthens Concord’s role in India’s railway safety and signalling ecosystem. Kavach is India’s indigenous automatic train protection system, designed to improve operational safety by helping prevent signal passing at danger and reducing collision risks.Gaurav Lath, Joint Managing Director, Concord Control Syst..