HGS Launches AI-Powered Digital CX And Data Innovation Hub in Waterloo

16 May 2025 CW Team

Hinduja Global Solutions Limited (HGS) has opened a new AI-powered digital customer experience (CX) and data innovation centre in Waterloo, Ontario, Canada. The centre, launching on May fifteenth, 2025, aims to enhance customer engagement through AI-driven automation, analytics, and cloud-based solutions.

This expansion supports HGS’s commitment to digital transformation and will initially create up to one hundred and fifty jobs. Roles will include positions in automation, data analytics, artificial intelligence, IT support, bilingual customer experience agents, talent management, human resources, operations management, and engineering.

Waterloo’s strong technology ecosystem, supported by universities such as the University of Waterloo and Wilfrid Laurier University, makes it an ideal location for HGS’s innovation network. The company also plans partnerships and skill development initiatives to strengthen the city’s position in the global digital economy.

HGS is a global leader in business process management, digital transformation, and digital media. It employs over eighteen thousand people across ten countries and had total income of Rs 50.878 billion (US$ 614.4 million) for the year ended March 2024.

Source: Hinduja Global Solutions Limited Press Release

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