HGS Launches AI-Powered Digital CX And Data Innovation Hub in Waterloo
Technology

HGS Launches AI-Powered Digital CX And Data Innovation Hub in Waterloo

Hinduja Global Solutions Limited (HGS) has opened a new AI-powered digital customer experience (CX) and data innovation centre in Waterloo, Ontario, Canada. The centre, launching on May fifteenth, 2025, aims to enhance customer engagement through AI-driven automation, analytics, and cloud-based solutions.

This expansion supports HGS’s commitment to digital transformation and will initially create up to one hundred and fifty jobs. Roles will include positions in automation, data analytics, artificial intelligence, IT support, bilingual customer experience agents, talent management, human resources, operations management, and engineering.

Waterloo’s strong technology ecosystem, supported by universities such as the University of Waterloo and Wilfrid Laurier University, makes it an ideal location for HGS’s innovation network. The company also plans partnerships and skill development initiatives to strengthen the city’s position in the global digital economy.

HGS is a global leader in business process management, digital transformation, and digital media. It employs over eighteen thousand people across ten countries and had total income of Rs 50.878 billion (US$ 614.4 million) for the year ended March 2024.

Source: Hinduja Global Solutions Limited Press Release 

Hinduja Global Solutions Limited (HGS) has opened a new AI-powered digital customer experience (CX) and data innovation centre in Waterloo, Ontario, Canada. The centre, launching on May fifteenth, 2025, aims to enhance customer engagement through AI-driven automation, analytics, and cloud-based solutions.This expansion supports HGS’s commitment to digital transformation and will initially create up to one hundred and fifty jobs. Roles will include positions in automation, data analytics, artificial intelligence, IT support, bilingual customer experience agents, talent management, human resources, operations management, and engineering.Waterloo’s strong technology ecosystem, supported by universities such as the University of Waterloo and Wilfrid Laurier University, makes it an ideal location for HGS’s innovation network. The company also plans partnerships and skill development initiatives to strengthen the city’s position in the global digital economy.HGS is a global leader in business process management, digital transformation, and digital media. It employs over eighteen thousand people across ten countries and had total income of Rs 50.878 billion (US$ 614.4 million) for the year ended March 2024.Source: Hinduja Global Solutions Limited Press Release 

Next Story
Resources

Ajmera Realty launches tree drive on Environment Day

Ajmera Realty & Infra India marked World Environment Day with a large-scale tree plantation initiative—Plant-with-Purpose—across its projects in Mumbai and Bangalore. The drive was inaugurated at Ajmera Manhattan and Ajmera Greenfinity in Wadala, with senior company officials and residents in attendance. The campaign encourages residents to embrace eco-conscious, self-reliant lifestyles by growing useful plants and trees within their communities. Horticulture expert Devendra Bhekar guided residents on creating and maintaining green spaces. Ajmera Realty planted over 500 trees..

Next Story
Resources

Twaron®-reinforced tyre powers Brunel’s solar race car

Teijin Aramid’s Twaron® with circular content will debut in Bridgestone’s race tyres for the 2025 Bridgestone World Solar Challenge, supporting the Brunel Solar Team’s Nuna 13 car. This marks the first use of the recycled-content aramid in a high-performance race tyre. The Twaron®-reinforced belts help enhance durability, reduce rolling resistance, and maintain lightweight strength—critical for the 3,000-km solar race across Australia. Bridgestone combines this with ENLITENTM tech and other recycled inputs to maximise environmental and performance outcomes. Teijin Aramid, a..

Next Story
Building Material

Kamdhenu Paints launches new wood coating range

Kamdhenu Paints has launched a comprehensive premium wood coating range designed for both interior and exterior applications. The collection includes high-performance solutions like Kamwood 2K PU for a rich matt or high-gloss finish, Kamwood 1K PU for clarity and stain protection, and the Kamwood Melamyne system for a smooth, durable finish. Also featured are Kamwood Wood Stains, which enhance wood grains with vibrant colour, and NC Sanding Sealer for high-build grain filling. The range is supported by Kamwood Thinners for ease of application and optimal finish. Saurabh Agarwal, MD, ..

Advertisement

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Advertisement

Talk to us?