+
95% Of Delhi Consumers Pay Bills Digitally
ECONOMY & POLICY

95% Of Delhi Consumers Pay Bills Digitally

Delhi distribution companies report that 95 per cent of consumers now pay electricity bills digitally, marking a significant shift to contactless payments. The firms BSES Rajdhani Power Limited (BRPL), BSES Yamuna Power Limited and Tata Power Delhi Distribution Limited (TPDDL) attributed the change to expanded self-service options and digital channels. The move was reported as citywide across the areas they supply.

TPDDL said digital payments now cover two point two million (mn) of its consumers and that digital transactions rose from seven point four three million (mn) in 2021-22 to 11 million (mn) in 2025-26. Non-digital transactions declined from one point four eight one million (mn) to zero point eight four six million (mn) over the five-year period. The company presented the shift as evidence of consumer preference for secure and seamless payment methods.

BSES firms reported the digital share rising from 85 per cent in 2021-22 to 93 per cent in 2025-26 and said the rate has moved closer to 95 per cent recently. Digital payment transactions at BSES increased from 11.5 million (mn) in 2021-22 to 17.8 million (mn) in 2025-26, an increase of six point three million (mn) or about 55 per cent. Unique consumers making at least one digital payment grew from one point three seven four million (mn) to two point zero five nine million (mn).

Visits to collection centres fell from two point two nine one million (mn) to one point four four six million (mn) even as total transactions rose from 13.6 million (mn) to 19.1 million (mn). Companies credited customer-focused initiatives such as website and mobile app payments, partner platforms including UPI, cashback and referral programmes and zero-convenience-fee options. Tata Power-DDL also enabled non-energy bill payments via UPI and added QR codes on bills to facilitate quick contactless payments.

Delhi distribution companies report that 95 per cent of consumers now pay electricity bills digitally, marking a significant shift to contactless payments. The firms BSES Rajdhani Power Limited (BRPL), BSES Yamuna Power Limited and Tata Power Delhi Distribution Limited (TPDDL) attributed the change to expanded self-service options and digital channels. The move was reported as citywide across the areas they supply. TPDDL said digital payments now cover two point two million (mn) of its consumers and that digital transactions rose from seven point four three million (mn) in 2021-22 to 11 million (mn) in 2025-26. Non-digital transactions declined from one point four eight one million (mn) to zero point eight four six million (mn) over the five-year period. The company presented the shift as evidence of consumer preference for secure and seamless payment methods. BSES firms reported the digital share rising from 85 per cent in 2021-22 to 93 per cent in 2025-26 and said the rate has moved closer to 95 per cent recently. Digital payment transactions at BSES increased from 11.5 million (mn) in 2021-22 to 17.8 million (mn) in 2025-26, an increase of six point three million (mn) or about 55 per cent. Unique consumers making at least one digital payment grew from one point three seven four million (mn) to two point zero five nine million (mn). Visits to collection centres fell from two point two nine one million (mn) to one point four four six million (mn) even as total transactions rose from 13.6 million (mn) to 19.1 million (mn). Companies credited customer-focused initiatives such as website and mobile app payments, partner platforms including UPI, cashback and referral programmes and zero-convenience-fee options. Tata Power-DDL also enabled non-energy bill payments via UPI and added QR codes on bills to facilitate quick contactless payments.

Related Stories

Gold Stories

Next Story
Infrastructure Energy

bauma ConExpo Exclusive: Lubrication is evolving into an integrated solution: Shell Lubricants India

- With inputs by Amit Ghugre, Chief Technology Officer & VP – Sales, Shell Lubricants IndiaWhat were the key solutions showcased by Shell at Bauma CONEXPO India 2026?We showcased an ecosystem of lubrication products and services that goes beyond individual lubricants. Alongside engine oils, greases, transmission and gear oils, our portfolio includes solutions such as oil conditioning, filtration and predictive analytics, helping customers improve equipment performance, reliability and cost efficiency. A key highlight was the launch of Shell Rimula R4 Plus, a Synthetic Technology lub..

Next Story
Technology

Procol to unveil AI procurement command centre at DPW Amsterdam

Procol is set to unveil a role-based AI command centre at DPW Amsterdam 2026, designed to help procurement teams execute multi-step workflows across existing enterprise systems through plain-language requests.Powered by Clara, Procol’s AI orchestration layer, the platform can run sourcing, budget checks and approvals across systems including SAP Ariba, Coupa and Oracle without requiring data migration.According to Procol, early enterprise deployments have shown up to a 15 per cent reduction in operational processing costs, an 80 per cent reduction in end-to-end procurement cycle times and a ..

Next Story
Equipment

Bridgestone India launches ‘Tyres Carry Life’ digital film

Bridgestone India has launched a new digital film, ‘Tyres Carry Life’, as the company marks 30 years of operations in India. The campaign focuses on the responsibility associated with tyres as products that support people’s everyday journeys, mobility and safety.The film highlights Bridgestone’s approach to quality across design, engineering, testing and manufacturing, while linking it to the company’s responsibility towards customers and road users. It draws on founder Shojiro Ishibashi’s philosophy of “Serving Society with Superior Quality.”According to the company, the respo..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code