Air India launches Project Abhinandan for enhanced passenger experience

12 Sep 2023 CW Team

Air India introduced 'Project Abhinandan,' aimed at delivering a personalised and hassle-free on-ground experience for its passengers.

Under this initiative, Air India has stationed a team of specially trained Service Assurance Officers at 16 major Indian airports. These officers will offer on-ground assistance to Air India guests at various touchpoints within the airport, including check-in areas, lounges, boarding gates, transit points, and the arrival hall.

Air India's Service Assurance Officers will strategically position themselves to proactively engage with guests, extend support, and address any issues that may arise. They are well-prepared to handle unexpected situations such as missed flights, delayed baggage deliveries, and airport misconnections, among other challenges.

Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed, "Airport experiences can be daunting for many air travelers, regardless of their frequency of travel. 'Project Abhinandan' represents our sincere commitment to simplifying the airport experience for our guests. Our goal is to significantly enhance their overall travel experience and create a welcoming and comfortable environment for them when they choose to fly with us."

He further emphasised, "Flying is a wonderful experience, and we want our guests to enjoy it seamlessly. Continuously exploring new ways to enhance this experience is part of our ongoing effort to transform Air India into a world-class airline. 'Project Abhinandan' is a significant step in that direction."

These Service Assurance Officers stationed at airports will be available to assist any Air India guest in need, irrespective of their booked cabin class. The airports covered by this service include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers will complement the existing Air India and ground handling agency staff. To date, Air India has successfully recruited and deployed over 100 Service Assurance Officers across these airports.

Air India introduced 'Project Abhinandan,' aimed at delivering a personalised and hassle-free on-ground experience for its passengers.Under this initiative, Air India has stationed a team of specially trained Service Assurance Officers at 16 major Indian airports. These officers will offer on-ground assistance to Air India guests at various touchpoints within the airport, including check-in areas, lounges, boarding gates, transit points, and the arrival hall.Air India's Service Assurance Officers will strategically position themselves to proactively engage with guests, extend support, and address any issues that may arise. They are well-prepared to handle unexpected situations such as missed flights, delayed baggage deliveries, and airport misconnections, among other challenges.Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed, Airport experiences can be daunting for many air travelers, regardless of their frequency of travel. 'Project Abhinandan' represents our sincere commitment to simplifying the airport experience for our guests. Our goal is to significantly enhance their overall travel experience and create a welcoming and comfortable environment for them when they choose to fly with us.He further emphasised, Flying is a wonderful experience, and we want our guests to enjoy it seamlessly. Continuously exploring new ways to enhance this experience is part of our ongoing effort to transform Air India into a world-class airline. 'Project Abhinandan' is a significant step in that direction.These Service Assurance Officers stationed at airports will be available to assist any Air India guest in need, irrespective of their booked cabin class. The airports covered by this service include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers will complement the existing Air India and ground handling agency staff. To date, Air India has successfully recruited and deployed over 100 Service Assurance Officers across these airports.

Infrastructure Transport

06 Feb 2026

Lucknow Metro East-West Corridor Consultancy Contract Awarded

The Uttar Pradesh Metro Rail Corporation has awarded the first construction-related consultancy contract for the Lucknow Metro East West Corridor to a joint venture of AYESA Ingenieria Arquitectura SAU and AYESA India Pvt Ltd. The firm was declared the lowest bidder for the Detailed Design Consultant contract for Lucknow Metro Line-2 under Phase 1B and the contract was recommended following the financial bid. The contract is valued at Rs 159.0 million (mn), covering design services for the corridor. Lucknow Metro Line-2 envisages the construction of an 11.165 kilometre corridor connecting Cha..

Infrastructure Urban

06 Feb 2026

Div Com Kashmir Urges Fast Tracking Of Jhelum Water Transport Project

The Divisional Commissioner of Kashmir has called for the fast-tracking of the Jhelum water transport project, urging district administrations and relevant agencies to accelerate planning and clearances. In a meeting convened at the divisional headquarters, the commissioner instructed officials from irrigation, public health engineering and municipal departments to prioritise the project and coordinate survey and design work. The directive emphasised removal of administrative bottlenecks and close monitoring to ensure timely mobilisation of resources and contractors. Officials were told to in..

Infrastructure Urban

06 Feb 2026

Interarch Reports Strong Q3 And Nine Month Results

Interarch Building Solutions Limited reported unaudited results for the third quarter and nine months ended 31 December 2025, recording strong revenue growth driven by execution and a robust order book. Net revenue for the third quarter rose by 43.7 per cent to Rs 5.225 billion (bn), compared with Rs 3.636 bn a year earlier, reflecting heightened demand in pre-engineered building projects. The company’s total order book as at 31 January 2026 stood at Rs 16.85 bn, supporting near-term visibility. EBITDA excluding other income for the quarter increased by 43.2 per cent to Rs 503 million (mn),..