Air India launches Project Abhinandan for enhanced passenger experience

Air India introduced 'Project Abhinandan,' aimed at delivering a personalised and hassle-free on-ground experience for its passengers.Under this initiative, Air India has stationed a team of specially trained Service Assurance Officers at 16 major Indian airports. These officers will offer on-ground assistance to Air India guests at various touchpoints within the airport, including check-in areas, lounges, boarding gates, transit points, and the arrival hall.Air India's Service Assurance Officers will strategically position themselves to proactively engage with guests, extend support, and address any issues that may arise. They are well-prepared to handle unexpected situations such as missed flights, delayed baggage deliveries, and airport misconnections, among other challenges.Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed, Airport experiences can be daunting for many air travelers, regardless of their frequency of travel. 'Project Abhinandan' represents our sincere commitment to simplifying the airport experience for our guests. Our goal is to significantly enhance their overall travel experience and create a welcoming and comfortable environment for them when they choose to fly with us.He further emphasised, Flying is a wonderful experience, and we want our guests to enjoy it seamlessly. Continuously exploring new ways to enhance this experience is part of our ongoing effort to transform Air India into a world-class airline. 'Project Abhinandan' is a significant step in that direction.These Service Assurance Officers stationed at airports will be available to assist any Air India guest in need, irrespective of their booked cabin class. The airports covered by this service include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers will complement the existing Air India and ground handling agency staff. To date, Air India has successfully recruited and deployed over 100 Service Assurance Officers across these airports.