Air India launches Project Abhinandan for enhanced passenger experience

12 Sep 2023 CW Team

Air India introduced 'Project Abhinandan,' aimed at delivering a personalised and hassle-free on-ground experience for its passengers.

Under this initiative, Air India has stationed a team of specially trained Service Assurance Officers at 16 major Indian airports. These officers will offer on-ground assistance to Air India guests at various touchpoints within the airport, including check-in areas, lounges, boarding gates, transit points, and the arrival hall.

Air India's Service Assurance Officers will strategically position themselves to proactively engage with guests, extend support, and address any issues that may arise. They are well-prepared to handle unexpected situations such as missed flights, delayed baggage deliveries, and airport misconnections, among other challenges.

Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed, "Airport experiences can be daunting for many air travelers, regardless of their frequency of travel. 'Project Abhinandan' represents our sincere commitment to simplifying the airport experience for our guests. Our goal is to significantly enhance their overall travel experience and create a welcoming and comfortable environment for them when they choose to fly with us."

He further emphasised, "Flying is a wonderful experience, and we want our guests to enjoy it seamlessly. Continuously exploring new ways to enhance this experience is part of our ongoing effort to transform Air India into a world-class airline. 'Project Abhinandan' is a significant step in that direction."

These Service Assurance Officers stationed at airports will be available to assist any Air India guest in need, irrespective of their booked cabin class. The airports covered by this service include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers will complement the existing Air India and ground handling agency staff. To date, Air India has successfully recruited and deployed over 100 Service Assurance Officers across these airports.

Air India introduced 'Project Abhinandan,' aimed at delivering a personalised and hassle-free on-ground experience for its passengers.Under this initiative, Air India has stationed a team of specially trained Service Assurance Officers at 16 major Indian airports. These officers will offer on-ground assistance to Air India guests at various touchpoints within the airport, including check-in areas, lounges, boarding gates, transit points, and the arrival hall.Air India's Service Assurance Officers will strategically position themselves to proactively engage with guests, extend support, and address any issues that may arise. They are well-prepared to handle unexpected situations such as missed flights, delayed baggage deliveries, and airport misconnections, among other challenges.Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed, Airport experiences can be daunting for many air travelers, regardless of their frequency of travel. 'Project Abhinandan' represents our sincere commitment to simplifying the airport experience for our guests. Our goal is to significantly enhance their overall travel experience and create a welcoming and comfortable environment for them when they choose to fly with us.He further emphasised, Flying is a wonderful experience, and we want our guests to enjoy it seamlessly. Continuously exploring new ways to enhance this experience is part of our ongoing effort to transform Air India into a world-class airline. 'Project Abhinandan' is a significant step in that direction.These Service Assurance Officers stationed at airports will be available to assist any Air India guest in need, irrespective of their booked cabin class. The airports covered by this service include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers will complement the existing Air India and ground handling agency staff. To date, Air India has successfully recruited and deployed over 100 Service Assurance Officers across these airports.

Infrastructure Urban

02 Jun 2026

VECV Sales Rise 7.8 Per Cent In May 2026

VE Commercial Vehicles recorded sales of 7,978 units in May 2026, compared to 7,401 units in May 2025, registering growth of 7.8 per cent. This included 7,789 units from the Eicher brand and 189 units from the Volvo brand.Eicher branded trucks and buses reported sales of 7,789 units during the month, up 7.3 per cent from 7,258 units a year earlier. In the domestic commercial vehicle market, Eicher sales rose 9.1 per cent to 7,375 units from 6,758 units in May 2025.Exports declined 17.2 per cent to 414 units from 500 units in the corresponding month last year. Volvo Trucks and Volvo Buses recor..

Infrastructure Urban

02 Jun 2026

Table Space Strengthens DESYN Leadership Team

Table Space has announced strategic leadership appointments within DESYN, its integrated Design and Build business, as it looks to strengthen operations across key enterprise and GCC markets in India. DESYN was launched as a strategic extension of Table Space’s workspace solutions portfolio to meet rising demand for agile, high-quality and rapidly deployable enterprise workspaces.Shruti Ookabhoy has joined DESYN as Executive Director and will lead the Design vertical, focusing on design capability, operational excellence and team development across markets. She brings over 22 years of experi..

Infrastructure Transport

02 Jun 2026

Concord Associate Bags Rs 2.79 Bn Kavach Order

Concord Control Systems said its associate company, Progota India, has received a Rs 2.79 bn domestic order from Indian Railways for the supply, installation, testing and commissioning of on-board Kavach 4.0 loco equipment.The order is scheduled for execution within 12 months and strengthens Concord’s role in India’s railway safety and signalling ecosystem. Kavach is India’s indigenous automatic train protection system, designed to improve operational safety by helping prevent signal passing at danger and reducing collision risks.Gaurav Lath, Joint Managing Director, Concord Control Syst..