+
Firstsource, Sanas Launch Real-Time AI for CX Excellence
Technology

Firstsource, Sanas Launch Real-Time AI for CX Excellence

Firstsource Solutions Limited has partnered with Sanas to roll out Real-Time Accent Translation technology, redefining customer experience (CX) by removing language and accent barriers. The AI-powered platform integrates with Firstsource’s UnBPOᵀᴹ model to boost clarity and performance in global conversations.
The collaboration enables speech-to-speech translation that runs unobtrusively, improving agent confidence and reducing customer friction. Early adoption results include a 17 per cent increase in sales efficiency, 21 per cent rise in Net Promoter Score, and 22 per cent improvement in customer satisfaction. Additionally, the technology saw a 95 per cent adoption rate among agents and led to zero customer requests to switch agents.

By embedding intelligent, scalable tools directly into operations, Firstsource aims to elevate agent productivity while delivering faster, more inclusive service. The solution is hardware-free and industry-agnostic, adaptable across sectors including healthcare, education, and technology.

Sanas, founded in 2020, specialises in real-time speech understanding, and its patented platform is designed to support seamless global communication. Together, the two companies aim to set a new benchmark for effortless and human-centric CX.

Source:Press release issued by Firstsource Solutions Limited 

Firstsource Solutions Limited has partnered with Sanas to roll out Real-Time Accent Translation technology, redefining customer experience (CX) by removing language and accent barriers. The AI-powered platform integrates with Firstsource’s UnBPOᵀᴹ model to boost clarity and performance in global conversations.The collaboration enables speech-to-speech translation that runs unobtrusively, improving agent confidence and reducing customer friction. Early adoption results include a 17 per cent increase in sales efficiency, 21 per cent rise in Net Promoter Score, and 22 per cent improvement in customer satisfaction. Additionally, the technology saw a 95 per cent adoption rate among agents and led to zero customer requests to switch agents.By embedding intelligent, scalable tools directly into operations, Firstsource aims to elevate agent productivity while delivering faster, more inclusive service. The solution is hardware-free and industry-agnostic, adaptable across sectors including healthcare, education, and technology.Sanas, founded in 2020, specialises in real-time speech understanding, and its patented platform is designed to support seamless global communication. Together, the two companies aim to set a new benchmark for effortless and human-centric CX.Source:Press release issued by Firstsource Solutions Limited 

Next Story
Infrastructure Energy

Bihar Launches Rs 53.4 Billion Green Energy Plan

The Bihar government has taken a major stride towards clean energy with the launch of two new policies and the signing of agreements totalling Rs 53.4 billion. These initiatives aim to generate 2,357 megawatts (MW) of renewable energy through solar, wind, battery storage, and other sustainable technologies.The Bihar Renewable Energy Policy 2025 and the Pump Storage Policy 2025 were officially introduced at an event in Patna. Designed to attract significant investment, the policies seek to position Bihar as a key centre for clean energy projects. Energy Minister Bijendra Prasad Yadav stated tha..

Next Story
Infrastructure Transport

Bids Invited for Rs 62.5 Billion Vizag Metro Project

The long-anticipated Visakhapatnam Metro Project has made significant progress, with the Andhra Pradesh Metro Rail Corporation inviting bids for the first civil contract under Phase 1 of the Vizag Metro. The estimated cost of this contract is Rs 62.5 billion.This engineering, procurement and construction (EPC) contract covers the design and construction of a 46.23 km viaduct spanning three corridors, including a 20.16 km double-decker four-lane flyover cum metro viaduct. The project also comprises 42 elevated metro stations across Visakhapatnam.Recently, SYSTRA Consultancy signed a Memorandum ..

Next Story
Real Estate

Oberoi Realty to Buy Hotel Horizon for Rs 9.19 Billion

A consortium led by Mumbai-listed Oberoi Realty Ltd is set to acquire debt-laden Hotel Horizon Pvt Ltd in Juhu, Mumbai for Rs 9.19 billion (approximately USD 107 million) under a resolution plan approved through India’s Insolvency and Bankruptcy Code (IBC).In a filing to the stock exchange, Oberoi Realty confirmed that the Committee of Creditors of Hotel Horizon had approved the resolution plan, following which a letter of intent was issued. The consortium also includes Shree Naman Developers and JM Financial Properties.As per the resolution plan, the consortium will make a payment of Rs 9.1..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?