Guwahati Airport Attains ISO 10002:2018 Certification

06 Sep 2023 CW Team

Guwahati International Airport has achieved the prestigious ISO 10002:2018 certification, reaffirming its commitment to enhancing passenger satisfaction and service quality. This certification, recognised worldwide, signifies the airport's dedication to effectively managing customer complaints and feedback.

ISO 10002:2018 is a globally recognised standard for customer satisfaction and complaint handling. Guwahati Airport's attainment of this certification highlights its continuous efforts to provide an exceptional travel experience to passengers.

This achievement reflects positively on the airport's ability to address customer concerns efficiently, ultimately improving the overall passenger experience. With this certification, Guwahati International Airport joins the ranks of international airports renowned for their commitment to customer satisfaction.

Infrastructure Transport

27 Oct 2025

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