Capillary Secures Five-Year Deal With Major US Retailer

10 Mar 2026 CW Team

Under the agreement Capillary will focus on enhanced personalisation and engagement, AI?driven offer optimisation using aiRA, and real-time behaviour-driven interactions across channels. The platform will enable member engagement and lifecycle value improvements and aim to improve promotional effectiveness and efficiency through data-led decisioning. The work will encompass unified, cross-channel strategies to support dynamic, measurable marketing and loyalty initiatives.

Capillary's founder and chief executive said that the partnership reflected the firm's commitment to delivering hyper-personalised, scalable loyalty solutions that drive measurable business outcomes and foster long-term customer relationships through real-time intelligence. The company indicated it would leverage its expertise in AI-driven loyalty, customer engagement and predictive analytics to help the retailer enhance loyalty experiences and improve marketing effectiveness. The implementation will be carried out at scale to enable personalised and measurable interactions.

Founded in 2012 and headquartered in Bengaluru, Capillary Technologies provides AI-based cloud-native software-as-a-service products and solutions to enterprise customers globally. The company reported that it serves 115 customers including 20 Fortune 500 customers across 47 countries and offers a diversified product suite comprising Loyalty+, Engage+, Insights+, Rewards+ and a customer data platform. The announcement was made under the exchange filing requirements and the company provided contact details for media and investor enquiries.

Capillary Technologies India Limited has been selected by one of the largest retailers in the United States and a Fortune fifty company to modernise its loyalty and customer engagement ecosystem under a five-year agreement valued at more than 20 million (mn) US dollars. The company will implement its Loyalty+ platform together with its aiRA AI engine to deliver personalised and contextual customer experiences across the retailer's national footprint. The engagement is intended to advance customer engagement through intelligent, AI-driven decisioning and real-time customer intelligence. Under the agreement Capillary will focus on enhanced personalisation and engagement, AI?driven offer optimisation using aiRA, and real-time behaviour-driven interactions across channels. The platform will enable member engagement and lifecycle value improvements and aim to improve promotional effectiveness and efficiency through data-led decisioning. The work will encompass unified, cross-channel strategies to support dynamic, measurable marketing and loyalty initiatives. Capillary's founder and chief executive said that the partnership reflected the firm's commitment to delivering hyper-personalised, scalable loyalty solutions that drive measurable business outcomes and foster long-term customer relationships through real-time intelligence. The company indicated it would leverage its expertise in AI-driven loyalty, customer engagement and predictive analytics to help the retailer enhance loyalty experiences and improve marketing effectiveness. The implementation will be carried out at scale to enable personalised and measurable interactions. Founded in 2012 and headquartered in Bengaluru, Capillary Technologies provides AI-based cloud-native software-as-a-service products and solutions to enterprise customers globally. The company reported that it serves 115 customers including 20 Fortune 500 customers across 47 countries and offers a diversified product suite comprising Loyalty+, Engage+, Insights+, Rewards+ and a customer data platform. The announcement was made under the exchange filing requirements and the company provided contact details for media and investor enquiries.

Real Estate

22 Apr 2026

Mahima Group sells out Ecovista Phase 1 in Jaipur

Mahima Group has sold out Phase 1 of its luxury residential project Ecovista in Jaipur within a quarter of launch, signalling strong end-user demand for premium, low-density housing in South Jaipur.The project, launched in January 2025, comprises 54 units in Phase 1 and has an estimated gross development value of Rs 2 billion. Located on Tonk Road, Ecovista offers 3 and 4 BHK residences, targeting buyers seeking upgraded lifestyles, connectivity, and design-led living environments.Spread across 11,700 sq m, the development allocates nearly 80 per cent to green and open spaces, with a pedestria..

Equipment

22 Apr 2026

METALTECH & AUTOMEX marks 30th year in Kuala Lumpur

METALTECH & AUTOMEX 2026 will return for its 30th anniversary from 20–23 May 2026 at the Malaysia International Trade and Exhibition Centre, positioning itself as a key platform for advanced manufacturing and automation technologies.The milestone edition will be held under the theme “Powering Industrial Excellence, Redefining Smart and Sustainable Manufacturing,” reflecting the industry’s shift towards intelligent automation, digital integration, and sustainability-led production.Over three decades, the exhibition has evolved from a conventional metalworking showcase into a compreh..

Building Material

22 Apr 2026

JSW One launches One Helix Pipes & Tubes brand

JSW One Platforms has launched One Helix Pipes & Tubes, expanding its private brand portfolio to address growing demand for steel pipes and tubes across construction and infrastructure segments.The new offering is aimed at MSMEs, individual house builders, contractors, fabricators, and EPC players, focusing on consistent quality, reliable supply, and transparent pricing—areas where the category remains fragmented.India’s steel pipes and tubes market, estimated at around 11 million tonnes annually, continues to be driven by infrastructure development, construction activity, and industri..