Firstsource Appoints Kumaran Shanmuhan as Chief Strategy Officer
ECONOMY & POLICY

Firstsource Appoints Kumaran Shanmuhan as Chief Strategy Officer

Firstsource Solutions, a leading global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced the appointment of Kumaran Shanmuhan as Chief Strategy Officer, effective September 15, 2025.

In his new role, Kumaran will lead the development and execution of Firstsource’s long-term strategic agenda, aligning market trends with business priorities, identifying high-growth opportunities, and embedding innovation across the organisation. He will work closely with the CEO and executive leadership team to ensure measurable outcomes and advance the company’s UnBPO vision — a reimagining of outsourcing through expertise, technology, and outcome-driven solutions.

Ritesh Idnani, Managing Director & CEO, Firstsource, said, "As the industry shifts from labour arbitrage to technology-driven, outcome-focused solutions, a bold strategy is essential to stay ahead of disruption. Kumaran’s expertise in enterprise AI strategy, platform commercialisation, and business transformation uniquely positions him to lead our strategic agenda. His leadership will accelerate our journey towards becoming a true orchestrator of tech-led business transformation."

Kumaran brings over 20 years of leadership in technology, operations, and business transformation. He has built and scaled consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. Most recently at Uniphore, he established and scaled AI consulting and industry solutions teams, fuelling 70% year-on-year revenue growth and driving enterprise AI adoption.

Kumaran Shanmuhan, Chief Strategy Officer, Firstsource, said, "I am excited to join Firstsource at such a pivotal moment. The UnBPO™ approach challenges legacy thinking by delivering agile, tech-led solutions that create disproportionate value. I look forward to working with our teams and partners to drive growth and meaningful impact for our clients."

Kumaran’s appointment underscores Firstsource’s strategic intent to lead industry transformation by combining deep domain expertise, agile partnerships, and AI-powered solutions to deliver next-generation value for clients.

News source: BSE


Firstsource Solutions, a leading global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced the appointment of Kumaran Shanmuhan as Chief Strategy Officer, effective September 15, 2025.In his new role, Kumaran will lead the development and execution of Firstsource’s long-term strategic agenda, aligning market trends with business priorities, identifying high-growth opportunities, and embedding innovation across the organisation. He will work closely with the CEO and executive leadership team to ensure measurable outcomes and advance the company’s UnBPO vision — a reimagining of outsourcing through expertise, technology, and outcome-driven solutions.Ritesh Idnani, Managing Director & CEO, Firstsource, said, As the industry shifts from labour arbitrage to technology-driven, outcome-focused solutions, a bold strategy is essential to stay ahead of disruption. Kumaran’s expertise in enterprise AI strategy, platform commercialisation, and business transformation uniquely positions him to lead our strategic agenda. His leadership will accelerate our journey towards becoming a true orchestrator of tech-led business transformation.Kumaran brings over 20 years of leadership in technology, operations, and business transformation. He has built and scaled consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. Most recently at Uniphore, he established and scaled AI consulting and industry solutions teams, fuelling 70% year-on-year revenue growth and driving enterprise AI adoption.Kumaran Shanmuhan, Chief Strategy Officer, Firstsource, said, I am excited to join Firstsource at such a pivotal moment. The UnBPO™ approach challenges legacy thinking by delivering agile, tech-led solutions that create disproportionate value. I look forward to working with our teams and partners to drive growth and meaningful impact for our clients.Kumaran’s appointment underscores Firstsource’s strategic intent to lead industry transformation by combining deep domain expertise, agile partnerships, and AI-powered solutions to deliver next-generation value for clients.News source: BSE

Next Story
Infrastructure Urban

Coal Ministry Achieves Milestones under Special Campaign 5.0

The Ministry of Coal and its Public Sector Undertakings (PSUs) have achieved notable milestones under the Special Campaign 5.0, focusing on cleanliness, operational efficiency, and sustainability across the coal sector. During the implementation phase from 2–31 October 2025, over 1,205 sites were cleaned, covering 68,04,087 sq ft, nearing the target of 82,51,511 sq ft. Scrap disposal of 5,813 MT against a target of 8,678 MT generated Rs 228.7 million in revenue. In addition, 1,11,248 physical and 30,331 electronic files were reviewed, with 74,123 weeded out or closed. Key initiatives showc..

Next Story
Infrastructure Energy

Vesting Orders Issued for Three Coal Blocks under Commercial Auctions

The Ministry of Coal’s Nominated Authority has issued vesting orders for three coal blocks under commercial coal block auctions on 23 October 2025. The Coal Mine Development and Production Agreements (CMDPAs) for these mines were earlier signed on 21 August 2025. The three blocks include Rajgamar Dipside (Deavnara), Tangardihi North, and Mahuagarhi. Of these, two are partially explored while one is fully explored, with a combined peak rated capacity of around 1 MTPA and geological reserves of approximately 1,484.41 million tonnes. These mines are expected to generate annual revenue of abou..

Next Story
Infrastructure Urban

TEC, IIT-Hyderabad Partner to Boost 6G and Telecom Standards

The Telecommunication Engineering Centre (TEC), technical arm of the Department of Telecommunications (DoT), has signed a Memorandum of Understanding (MoU) with the Indian Institute of Technology Hyderabad (IIT Hyderabad) for joint research and technical collaboration in advanced telecom technologies and standardisation. The partnership focuses on developing India-specific standards and test frameworks for next-generation networks, including 6G, Artificial Intelligence (AI), and Non-Terrestrial Networks (NTNs). It also aims to enhance India’s participation in international standardisation f..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?