Firstsource Solutions, a leading global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced the appointment of Kumaran Shanmuhan as Chief Strategy Officer, effective September 15, 2025.

In his new role, Kumaran will lead the development and execution of Firstsource’s long-term strategic agenda, aligning market trends with business priorities, identifying high-growth opportunities, and embedding innovation across the organisation. He will work closely with the CEO and executive leadership team to ensure measurable outcomes and advance the company’s UnBPO vision — a reimagining of outsourcing through expertise, technology, and outcome-driven solutions.

Ritesh Idnani, Managing Director & CEO, Firstsource, said, "As the industry shifts from labour arbitrage to technology-driven, outcome-focused solutions, a bold strategy is essential to stay ahead of disruption. Kumaran’s expertise in enterprise AI strategy, platform commercialisation, and business transformation uniquely positions him to lead our strategic agenda. His leadership will accelerate our journey towards becoming a true orchestrator of tech-led business transformation."

Kumaran brings over 20 years of leadership in technology, operations, and business transformation. He has built and scaled consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. Most recently at Uniphore, he established and scaled AI consulting and industry solutions teams, fuelling 70% year-on-year revenue growth and driving enterprise AI adoption.

Kumaran Shanmuhan, Chief Strategy Officer, Firstsource, said, "I am excited to join Firstsource at such a pivotal moment. The UnBPO™ approach challenges legacy thinking by delivering agile, tech-led solutions that create disproportionate value. I look forward to working with our teams and partners to drive growth and meaningful impact for our clients."

Kumaran’s appointment underscores Firstsource’s strategic intent to lead industry transformation by combining deep domain expertise, agile partnerships, and AI-powered solutions to deliver next-generation value for clients.

News source: BSE