+
Neuron7.ai secures $44 million in Series B led by Smith Point Capital
ECONOMY & POLICY

Neuron7.ai secures $44 million in Series B led by Smith Point Capital

Neuron7.ai, the service resolution intelligence platform, said it has raised $44 million in Series B funding led by Smith Point Capital, the firm founded by former Salesforce co-CEO Keith Block. Existing investors Nexus Venture Partners and Battery Ventures joined the oversubscribed funding round, bringing the total capital raised to date to more than $63 million.

Neuron7 resolves issues in complex service environments. The firm operates in Bengaluru and plans to scale operations in India, targeting 10x growth in 2024. The expansion will focus on recruiting talent across data science, search, natural language processing (NLP), infrastructure, engineering, and quality assurance (QA) to strengthen capabilities. The funding will also support a broader vision to make its Bengaluru office a global hub for AI engineering and business innovation. India’s engineering expansion will be led by Chetan Kalyan, director of engineering; Abinaya Govindan, founding engineer and machine learning architect; and Gyan Ranjan, founding engineer for NLP. These prominent leaders are building Neuron7’s innovative AI solutions. Neuron7 recruits talent from top institutions, including the Indian Statistical Institute, IITs, NITs, and IIMs. A 2024 campus hiring initiative will focus on internships and full-time roles, creating a pipeline of new graduates while fostering up-and-coming AI engineering talent. In the long term, Neuron7 aims to set up research labs at IIT Delhi, IIT Mumbai, and IISc to support students pursuing data science.

“Our Smart Resolution Hub is the future of service, bringing together knowledge from data and people to power better decisions and faster resolutions at every point of the service continuum,” said Neuron7.ai CEO and co-founder Niken Patel.

In the last 12 months, the firm has increased annual recurring revenue (ARR) by 300%. It has added top-tier enterprise customers from the medical device, high-tech device, and industrial equipment industries. The new funding will accelerate Neuron7’s product innovation and enterprise-focused go-to-market growth initiatives.

“Neuron7 represents the next great leap forward for the service industry,” said Keith Block, CEO and founder of Smith Point Capital. Abhishek Sharma, managing director at Nexus Venture Partners, said, “Neuron7 is building an Enterprise AI company delivering high ROI for its customers.”

Today’s service organisations must support increasingly sophisticated technology—from wireless communications and point-of-sale systems to MRI machines and industrial machinery—for customers that cannot afford downtime when something goes wrong. Yet, the industry has seen little innovation, with many organisations still relying on outdated articles and manuals that are difficult to find and use effectively. Neuron7 said it solves these challenges by providing accurate resolutions, including helping customers improve first-time fix rates, parts prediction, next likely error prediction, and onboarding times while capturing knowledge.

“NCR Atleos is responsible for maintaining over 600,000 ATMs across 60 countries in multiple languages, with a critical commitment to keeping our customers’ businesses running seamlessly,” said Bill Girzone, senior vice president of global field services at NCR Atleos. “Neuron7’s solutions have been instrumental in transforming the quality of service we deliver to our global customers. With its AI-powered Service Resolution Intelligence deployed to more than 6,000 users worldwide, handling 1.4 million cases per year, we’ve been able to drive significant improvements in first-time resolve and resolution time.”

Neuron7.ai, the service resolution intelligence platform, said it has raised $44 million in Series B funding led by Smith Point Capital, the firm founded by former Salesforce co-CEO Keith Block. Existing investors Nexus Venture Partners and Battery Ventures joined the oversubscribed funding round, bringing the total capital raised to date to more than $63 million. Neuron7 resolves issues in complex service environments. The firm operates in Bengaluru and plans to scale operations in India, targeting 10x growth in 2024. The expansion will focus on recruiting talent across data science, search, natural language processing (NLP), infrastructure, engineering, and quality assurance (QA) to strengthen capabilities. The funding will also support a broader vision to make its Bengaluru office a global hub for AI engineering and business innovation. India’s engineering expansion will be led by Chetan Kalyan, director of engineering; Abinaya Govindan, founding engineer and machine learning architect; and Gyan Ranjan, founding engineer for NLP. These prominent leaders are building Neuron7’s innovative AI solutions. Neuron7 recruits talent from top institutions, including the Indian Statistical Institute, IITs, NITs, and IIMs. A 2024 campus hiring initiative will focus on internships and full-time roles, creating a pipeline of new graduates while fostering up-and-coming AI engineering talent. In the long term, Neuron7 aims to set up research labs at IIT Delhi, IIT Mumbai, and IISc to support students pursuing data science. “Our Smart Resolution Hub is the future of service, bringing together knowledge from data and people to power better decisions and faster resolutions at every point of the service continuum,” said Neuron7.ai CEO and co-founder Niken Patel. In the last 12 months, the firm has increased annual recurring revenue (ARR) by 300%. It has added top-tier enterprise customers from the medical device, high-tech device, and industrial equipment industries. The new funding will accelerate Neuron7’s product innovation and enterprise-focused go-to-market growth initiatives. “Neuron7 represents the next great leap forward for the service industry,” said Keith Block, CEO and founder of Smith Point Capital. Abhishek Sharma, managing director at Nexus Venture Partners, said, “Neuron7 is building an Enterprise AI company delivering high ROI for its customers.” Today’s service organisations must support increasingly sophisticated technology—from wireless communications and point-of-sale systems to MRI machines and industrial machinery—for customers that cannot afford downtime when something goes wrong. Yet, the industry has seen little innovation, with many organisations still relying on outdated articles and manuals that are difficult to find and use effectively. Neuron7 said it solves these challenges by providing accurate resolutions, including helping customers improve first-time fix rates, parts prediction, next likely error prediction, and onboarding times while capturing knowledge. “NCR Atleos is responsible for maintaining over 600,000 ATMs across 60 countries in multiple languages, with a critical commitment to keeping our customers’ businesses running seamlessly,” said Bill Girzone, senior vice president of global field services at NCR Atleos. “Neuron7’s solutions have been instrumental in transforming the quality of service we deliver to our global customers. With its AI-powered Service Resolution Intelligence deployed to more than 6,000 users worldwide, handling 1.4 million cases per year, we’ve been able to drive significant improvements in first-time resolve and resolution time.”

Next Story
Real Estate

Heena Lalwani Buys Rs 1.13 Billion Juhu Apartment

Heena Lalwani, promoter of Aatman Innovations Private Limited, has purchased a luxury apartment worth Rs 1.13 billion in Mumbai’s upscale Juhu locality, according to property registration documents accessed by Zapkey.com.The 9,862 sq ft apartment, located on the 10th floor of Lodha Developers’ Avalon Tower, was acquired at Rs 115,000 per sq ft and comes with five car parking spaces. The deal, registered on 18 August 2025, also included the payment of Rs 68 million in stamp duty and a Rs 30,000 registration fee.Lodha Developers did not respond to queries regarding the transaction, while the..

Next Story
Real Estate

Godrej Buys KPHB Land for Rs 7 Billion in E-Auction

An acre of prime land in Kukatpally Housing Board (KPHB), Hyderabad, was auctioned for Rs 7 billion, with the Telangana Housing Board generating Rs 5.47 billion from the sale of 7.8 acres through e-auction on 20 August 2025.The auction notification was issued last month, attracting bids from Godrej Properties, Aurobindo Realty, Prestige Estates, and Ashoka Builders, according to Board vice-chairman V.P. Gautham. With an offset price of Rs 4 billion per acre, the three-hour auction saw 46 bid increases, before Godrej Properties acquired the land.Revenue generated from the auction will be utilis..

Next Story
Real Estate

HMDA to Auction 93 Prime Plots in September

The Hyderabad Metropolitan Development Authority (HMDA) is preparing to conduct a three-day auction of prime open plots across Hyderabad, Rangareddy, and Medchal-Malkajgiri districts this September.According to official reports, the e-auction will take place on 17, 18, and 19 September, offering 93 plots. Of these, 70 are located in the Bachupally HMDA layout, with the remainder spread across Turkayamjal, Kokapet, Poppalguda, Chandanagar, Bairagiguda, Gandi Maisamma, Suraram, Medipally, and Bachupally village.The highest upset price has been fixed at Rs 175,000 per square yard for a land parce..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?