Air India & DIAL tie up to ease check-in for international customers

05 Jun 2024 CW Team

Air India has teamed up with Delhi Metro and Delhi airport to streamline the check-in process for international air travellers at two metro stations in Delhi.

This initiative allows passengers to check in their baggage at the metro station, freeing them from the burden of carrying it while exploring the city. The baggage is securely transported to the aircraft using advanced automated infrastructure developed by the Delhi Metro Rail Corporation (DMRC) and Delhi International Airport Ltd (DIAL).

Initially available for domestic flights, this service is now extended to international travellers and will operate at two Delhi metro stations "New Delhi and Shivaji Stadium" from 7 am to 9 pm. Passengers can check in 12 to 2 hours before domestic flight departure and 4 to 2 hours before international flight departure.

With a frequency of 10 minutes, the metro takes 19 minutes to reach the departure level at Delhi airport's Terminal 3, ensuring faster and hassle-free travel.

Rajesh Dogra, Chief Customer Experience Officer at Air India, emphasized that this initiative not only offers a cost-effective option for travellers from distant locations but also helps reduce congestion at the airport, resulting in an improved customer experience.

(Source: ET)

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