Adani Airports Partners With AIONOS for AI Passenger Support

03 Nov 2025 CW Team

Adani Airport Holdings Ltd (AAHL) has partnered with AIONOS, a subsidiary of InterGlobe Enterprises, to deploy an artificial intelligence-driven passenger engagement system across its airport network. The collaboration, formalised in New Delhi, aims to provide personalised, multilingual, and real-time support to flyers as Indian airports embrace digital innovation to enhance service quality and operational efficiency.

According to the company, the new AI-powered platform will act as a “24x7 intelligent concierge”, allowing travellers to instantly access flight updates, gate information, baggage tracking, navigation assistance, and airport services through multiple channels — including voice, chat, and mobile. Initially available in English and Hindi, the service will later expand to other regional languages.

Arun Bansal, CEO of Adani Airport Holdings Ltd, said the deployment marks a significant step in improving passenger experience. “With this integration, we are advancing towards a seamless, intelligent, and inclusive airport ecosystem,” he stated.

The AIONOS agentic AI platform will integrate with AAHL’s existing digital infrastructure — including Aviio, Adani OneApp, and Airport-in-a-Box — creating a unified system to enhance communication between travellers and airport support teams throughout the journey.

AAHL currently operates seven major airports — in Mumbai, Ahmedabad, Lucknow, Mangaluru, Guwahati, Jaipur, and Thiruvananthapuram — and will soon begin operations at the Navi Mumbai International Airport.

The partnership highlights the accelerating digital transformation of India’s aviation sector, where airport operators are adopting AI, automation, and data-driven systems to deliver efficient, personalised, and inclusive passenger services amid rapidly rising air traffic.

Infrastructure Transport

19 Dec 2025

Tripura Rail Survey Approved For Jirania–Bodhjung Link

The Ministry of Railways has approved a Final Location Survey (FLS) for a proposed new railway line between Jirania and Bodhjung Nagar in Tripura. The planned section will span 14 km and is estimated to cost around Rs 4.2 million, with the entire alignment located within West Tripura district. The approval marks a key step towards strengthening railway infrastructure and supporting industrial growth in the state. Bodhjung Nagar is Tripura’s principal industrial and commercial hub, developed mainly for resource-based industries such as rubber, bamboo and food processing. The proposed Jirania..

MCF Raebareli Rolls Out Its 15,000th Passenger Coach

The Modern Coach Factory (MCF) in Raebareli, Uttar Pradesh, has reached a major production milestone with the manufacture of its 15,000th passenger coach on December 15, the Ministry of Railways said. During the current financial year 2025–26, the unit has produced a total of 1,310 coaches so far. Established in 2007 at Lalganj in Raebareli, MCF is among India’s most advanced passenger coach manufacturing facilities. Built at a cost of around Rs 31.92 billion, the factory has an installed annual capacity of 1,000 coaches and is located about 3 km from Lalganj on the Kanpur–Raebareli Roa..

RVNL Wins Gandak River Rail Bridge Contract

Rail Vikas Nigam Limited (RVNL) has received a Letter of Award from North Eastern Railway for a major railway infrastructure project valued at Rs 1.65 billion. The contract relates to the construction of the substructure for a key railway bridge over the Gandak River. The bridge will be constructed between Paniyahwa and Valmikinagar stations as part of the doubling of the Gorakhpur Cantt–Valmikinagar railway section. Designed to enhance capacity and operational efficiency, the structure will comprise 14 spans of 61 metres each and will be supported by double D-type well foundations. The des..