Adani Airports Partners With AIONOS for AI Passenger Support

03 Nov 2025 CW Team

Adani Airport Holdings Ltd (AAHL) has partnered with AIONOS, a subsidiary of InterGlobe Enterprises, to deploy an artificial intelligence-driven passenger engagement system across its airport network. The collaboration, formalised in New Delhi, aims to provide personalised, multilingual, and real-time support to flyers as Indian airports embrace digital innovation to enhance service quality and operational efficiency.

According to the company, the new AI-powered platform will act as a “24x7 intelligent concierge”, allowing travellers to instantly access flight updates, gate information, baggage tracking, navigation assistance, and airport services through multiple channels — including voice, chat, and mobile. Initially available in English and Hindi, the service will later expand to other regional languages.

Arun Bansal, CEO of Adani Airport Holdings Ltd, said the deployment marks a significant step in improving passenger experience. “With this integration, we are advancing towards a seamless, intelligent, and inclusive airport ecosystem,” he stated.

The AIONOS agentic AI platform will integrate with AAHL’s existing digital infrastructure — including Aviio, Adani OneApp, and Airport-in-a-Box — creating a unified system to enhance communication between travellers and airport support teams throughout the journey.

AAHL currently operates seven major airports — in Mumbai, Ahmedabad, Lucknow, Mangaluru, Guwahati, Jaipur, and Thiruvananthapuram — and will soon begin operations at the Navi Mumbai International Airport.

The partnership highlights the accelerating digital transformation of India’s aviation sector, where airport operators are adopting AI, automation, and data-driven systems to deliver efficient, personalised, and inclusive passenger services amid rapidly rising air traffic.

Infrastructure Urban

06 Jul 2026

ABS Marine Sees CRISIL Credit Rating Upgrade

ABS Marine Services has secured an upgrade to its long term and short term credit ratings from CRISIL, reflecting improved profitability and revenue growth through long term contracts. CRISIL moved the long term rating from BBB+/Stable to A-/Stable and revised the short term rating from A2 to A2+. The action signals strengthened financial metrics and operational resilience. The company benefited from durable client relationships with firms such as ONGC and Schlumberger. The rating decision followed stronger cash flows and an enlarged bank loan facility, which increased from Rs 3,705 million (m..

Project BRAHMANK Marks 16 Years Of Strategic Roads In Arunachal

Project BRAHMANK is marking 16 years of work to establish strategic road and bridge links across Arunachal Pradesh, maintaining and developing 811 kilometres of roads and nearly 86 bridges that range from small culverts to large steel and arch bridges. These transport links are described as critical for ensuring year-round movement of defence personnel, equipment and essential supplies while improving everyday travel for people in remote villages. The project balances national security requirements with regional development by focusing on reliable access in challenging terrain. Notable enginee..

Longleng CSOs Give One Week Ultimatum Over Two-Lane Highway

Civil society organisations (CSOs) in Longleng district have demanded immediate restoration of the deteriorating Changtongya–Longleng two-lane road and sought a detailed status report on the stalled construction within one week. The demand followed a consultative meeting convened under the Phom Peoples' Council (PPC) to discuss welfare and development concerns. PPC president YB Angam Phom said prolonged non-maintenance had caused hardship to commuters and affected transportation, local commerce and the district's development. The meeting urged authorities to undertake immediate restoration a..