Air India partners with HBA for lounge luxury upgrade at key airports

06 Dec 2023 CW Team

Air India announced the selection of Hirsch Bedner Associates (HBA), a renowned hospitality interior design firm, to revamp its lounges at Terminal 3, Indira Gandhi International Airport in New Delhi, and Terminal 4 at JFK Airport in New York.

In a statement, the airline emphasised that this decision is a significant milestone in Air India's ongoing transformation plan, aiming to elevate the overall customer experience throughout their journey.

The refurbishment project is scheduled to commence soon, with the promise of delivering an enhanced and more luxurious lounge experience for passengers.

HBA, the chosen partner for this endeavour, boasts a distinguished portfolio, having worked with global institutions such as the Taj group, Marriott, InterContinental, Hilton, and Singapore Airlines.

Rajesh Dogra, Chief Customer Experience Officer at Air India, expressed the airline's commitment to providing the highest standards of service. He stated that the collaboration with HBA is instrumental in offering a warm and welcoming lounge experience that aligns with Air India's dedication to excellence.

Highlighting the airline's recent initiatives to improve customer experience across various touchpoints, including digital channels, airport and inflight services, and the contact centre, Dogra emphasised that the redesigned lounges will further strengthen Air India's customer proposition.

In addition to the immediate focus on the two lounges, Air India is concurrently working on expanding its lounge network to other major airports both in India and abroad.

Real Estate

07 Aug 2026

BXB Estates Sets AED 110 Million Jumeirah Golf Estates Record

BXB Estates has completed an AED 110 million residential transaction at Jumeirah Golf Estates, setting a new sales record for the prestigious Dubai residential community.Negotiated by Alfie Tabrez, Managing Partner of BXB Estates, the deal surpassed the previous record of AED 58 million for a completed ready villa in the development.The six-bedroom residence offers 21,714 sq ft of built-up space on a 15,873-sq-ft plot. It features nine bathrooms, four living lounges, a home office, bar lounge, private cinema and rooftop terrace.The property also includes a dedicated wellness area comprising a ..

SECR Floats Rs 6,019 Mn EPC Tender For Paradol Nagpur Link

South East Central Railway (SECR) has invited bids for an Engineering, Procurement and Construction (EPC) contract to build a new broad gauge single line between Paradol Takeoff Point and Nagpur Road Station in Chhattisgarh. The contract carries an estimated cost of Rs 6,019.0 mn and requires an earnest money deposit of Rs 120.4 mn. The work is framed as an EPC assignment intended to strengthen regional rail infrastructure. The tender, issued under number CAO-C-BSP-26-27-15, specifies a completion period of 730 days and a bid validity of 180 days. Two pre-bid meetings are scheduled for 24 Augu..

Indian Railways Reports Nine Per Cent Rise In July Freight Loading

Indian Railways handled 141.3 million tonnes (141.3 mn t) of freight in July, marking a rise of nine per cent year on year. Freight loading maintained a positive trajectory across the network compared with the same month last year. Passenger traffic also increased in July, contributing to higher overall network utilisation. The July outcome continued a pattern of steady monthly gains, reflecting gradual improvement in industrial and logistics activity. The growth in freight volumes reflected stronger demand across multiple sectors and improvements in logistics and train turnarounds. Enhanced r..