+
Mumbai Airport Earns ACI Level 5, India's First in Customer Experience
AVIATION & AIRPORTS

Mumbai Airport Earns ACI Level 5, India's First in Customer Experience

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India and only the third globally to achieve the prestigious ACI Level 5 Accreditation. This recognition, awarded by Airports Council International (ACI), acknowledges exceptional customer experience standards and highlights CSMIA's leadership in passenger service and operational excellence.

Jeet Adani, Director of Adani Airport Holdings Limited (AAHL), stated, "CSMIA is proud to join the ranks of the world’s leading airports with this distinguished accolade. This achievement underscores our commitment to enhancing the passenger experience and cements our position as a global leader in airport operations."

The accreditation reflects CSMIA’s innovative approach to passenger satisfaction. Using design thinking methodologies, the airport has implemented several digital-first initiatives, including the aviio app to streamline collaboration among stakeholders. It has also expanded its digital gateway programme by increasing e-gates from 24 to 68, the highest number in India.

To further enhance the passenger experience, CSMIA introduced the "Pawfect Programme," featuring comfort dogs at Terminal 2. Achieving Level 5 Accreditation involved extensive stakeholder and employee engagement, rigorous training, and ongoing collection of customer feedback.

With a strong focus on technology, infrastructure, and customer satisfaction, CSMIA continues to rank among the top airports globally, delivering world-class travel experiences. Its unwavering dedication to innovation, sustainability, and passenger comfort sets a new benchmark for the aviation industry.

(ET)
      

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India and only the third globally to achieve the prestigious ACI Level 5 Accreditation. This recognition, awarded by Airports Council International (ACI), acknowledges exceptional customer experience standards and highlights CSMIA's leadership in passenger service and operational excellence.Jeet Adani, Director of Adani Airport Holdings Limited (AAHL), stated, CSMIA is proud to join the ranks of the world’s leading airports with this distinguished accolade. This achievement underscores our commitment to enhancing the passenger experience and cements our position as a global leader in airport operations.The accreditation reflects CSMIA’s innovative approach to passenger satisfaction. Using design thinking methodologies, the airport has implemented several digital-first initiatives, including the aviio app to streamline collaboration among stakeholders. It has also expanded its digital gateway programme by increasing e-gates from 24 to 68, the highest number in India.To further enhance the passenger experience, CSMIA introduced the Pawfect Programme, featuring comfort dogs at Terminal 2. Achieving Level 5 Accreditation involved extensive stakeholder and employee engagement, rigorous training, and ongoing collection of customer feedback.With a strong focus on technology, infrastructure, and customer satisfaction, CSMIA continues to rank among the top airports globally, delivering world-class travel experiences. Its unwavering dedication to innovation, sustainability, and passenger comfort sets a new benchmark for the aviation industry.(ET)      

Next Story
Real Estate

MoHUA Sanctions 1.47 Lakh Additional Houses Under PMAY-U 2.0

In a major push towards the Government’s Housing for All mission, the Ministry of Housing and Urban Affairs (MoHUA) has approved 1,46,582 additional pucca houses under Pradhan Mantri Awas Yojana – Urban 2.0 (PMAY-U 2.0) for 14 States/UTs, bringing total sanctions under the revamped scheme to 8.56 lakh.The decision came during the fourth meeting of the Central Sanctioning and Monitoring Committee (CSMC), chaired by Srinivas Katikithala, Secretary, MoHUA, at the Ministry’s Kasturba Gandhi Marg office. Senior officials, State Principal Secretaries, and PMAY-U Mission Directors participated ..

Next Story
Real Estate

Piyush Goyal Inaugurates Expanded ISA Building at Intellectual Property Office

Union Minister of Commerce and Industry, Piyush Goyal, today inaugurated the newly expanded International Searching Authority (ISA) building at the Intellectual Property Office (IPO) in Dwarka, New Delhi, marking a major step forward in India’s intellectual property ecosystem.Addressing the gathering, Goyal highlighted that innovation has been central to India’s heritage for centuries, citing the engineering brilliance of the Konark Temple as a historic example. He emphasised that innovation is not just intellectual property but a symbol of sovereignty, and a key driver in India’s journe..

Next Story
Real Estate

SIEGER Boosts Automation in Mumbai Realty

SIEGER, a leading automation solutions provider, is expanding its advanced manufacturing capabilities to meet the surging demand for precision, high-speed automation in Mumbai’s rapidly growing real estate sector.Operating from a 21,000 m² advanced production hub in Coimbatore—part of a 40,000 m² integrated campus—SIEGER offers complete solutions from design and prototyping to manufacturing and deployment. The fully digitalised facility features CNC machining, QR-coded component tracking, conveyorized powder coating, and a Government of India–certified R&D centre, ensuring unmatc..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

Advertisement

Advertisement

Talk to us?