Railways Expands Support Services for Divyangjan and Seniors
RAILWAYS & METRO RAIL

Railways Expands Support Services for Divyangjan and Seniors

Indian Railways continues to strengthen facilities for Divyangjan, senior citizens and other passengers requiring assistance. Wheelchairs are provided free of cost and handed to attendants escorting such passengers to and from trains. When attendants are unavailable, licensed porters (Sahayaks) may be hired at pre-fixed nominal rates, with relevant information displayed prominently across stations. At present, wheelchairs are available at 5,868 stations across the network.

Enhanced Facilities and Priority Measures

A series of initiatives has been implemented to improve travel comfort and accessibility for elderly, disabled and sick passengers:

Automatic lower-berth allocation: The Passenger Reservation System automatically allots lower berths to senior citizens and female passengers aged 45 and above, subject to availability.

Dedicated lower-berth quotas:

Six to seven lower berths per Sleeper coach

Four to five per 3AC coach

Three to four per 2AC coach These are reserved for senior citizens, women aged 45 and above and pregnant women.

Reserved seats in general compartments: At least seven seats in the first and last general second-class coaches of suburban trains are earmarked for senior citizens.

Lower-berth reassignment on board: After departure, vacant lower berths may be reassigned to persons with disabilities, senior citizens or pregnant women who were earlier allotted upper or middle berths.

Divyangjan reservation quota:

Four berths in Sleeper (two lower, two middle)

Four berths in 3E/3A

Four berths in the SLRD coach of Garib Rath trains

Four seats in 2S/CC in trains with more than two such coaches

Unreserved SLRD coaches: In Mail/Express trains (except fully reserved services), SLRD coaches are treated as unreserved and earmarked exclusively for persons with disabilities.

Reserved SLRD in Garib Rath and fully reserved trains: These coaches remain reserved for Divyangjan travelling with concessional tickets on a first-come, first-served basis.

Berth allocation for escorts: Reservation systems aim to allot a lower berth to a Divyangjan passenger and a nearby middle/upper berth for the escort, subject to availability.

Specialised reservation counters: Separate counters are provided at PRS centres for Divyangjan, senior citizens, ex-MPs, MLAs, accredited journalists and freedom fighters when demand exceeds 120 tickets per shift.

Concessional online bookings: Divyangjan and eligible patients may book tickets online using identity cards issued by Zonal Railways. Escorts receive the same concession.

Battery-operated vehicles (BOVs): A total of 196 BOVs operate at 79 stations, prioritising Divyangjan, senior citizens, sick passengers and pregnant women.

165 are chargeable

10 are free via publicity route

21 are free via CSR support

Passenger facility upgrades, particularly for disabled, elderly and sick travellers, remain an ongoing focus for Indian Railways.

This information was shared by Ashwini Vaishnaw, Union Minister for Railways, Information & Broadcasting, and Electronics & Information Technology, in a written reply to the Lok Sabha.

Indian Railways continues to strengthen facilities for Divyangjan, senior citizens and other passengers requiring assistance. Wheelchairs are provided free of cost and handed to attendants escorting such passengers to and from trains. When attendants are unavailable, licensed porters (Sahayaks) may be hired at pre-fixed nominal rates, with relevant information displayed prominently across stations. At present, wheelchairs are available at 5,868 stations across the network. Enhanced Facilities and Priority Measures A series of initiatives has been implemented to improve travel comfort and accessibility for elderly, disabled and sick passengers: Automatic lower-berth allocation: The Passenger Reservation System automatically allots lower berths to senior citizens and female passengers aged 45 and above, subject to availability. Dedicated lower-berth quotas: Six to seven lower berths per Sleeper coach Four to five per 3AC coach Three to four per 2AC coach These are reserved for senior citizens, women aged 45 and above and pregnant women. Reserved seats in general compartments: At least seven seats in the first and last general second-class coaches of suburban trains are earmarked for senior citizens. Lower-berth reassignment on board: After departure, vacant lower berths may be reassigned to persons with disabilities, senior citizens or pregnant women who were earlier allotted upper or middle berths. Divyangjan reservation quota: Four berths in Sleeper (two lower, two middle) Four berths in 3E/3A Four berths in the SLRD coach of Garib Rath trains Four seats in 2S/CC in trains with more than two such coaches Unreserved SLRD coaches: In Mail/Express trains (except fully reserved services), SLRD coaches are treated as unreserved and earmarked exclusively for persons with disabilities. Reserved SLRD in Garib Rath and fully reserved trains: These coaches remain reserved for Divyangjan travelling with concessional tickets on a first-come, first-served basis. Berth allocation for escorts: Reservation systems aim to allot a lower berth to a Divyangjan passenger and a nearby middle/upper berth for the escort, subject to availability. Specialised reservation counters: Separate counters are provided at PRS centres for Divyangjan, senior citizens, ex-MPs, MLAs, accredited journalists and freedom fighters when demand exceeds 120 tickets per shift. Concessional online bookings: Divyangjan and eligible patients may book tickets online using identity cards issued by Zonal Railways. Escorts receive the same concession. Battery-operated vehicles (BOVs): A total of 196 BOVs operate at 79 stations, prioritising Divyangjan, senior citizens, sick passengers and pregnant women. 165 are chargeable 10 are free via publicity route 21 are free via CSR support Passenger facility upgrades, particularly for disabled, elderly and sick travellers, remain an ongoing focus for Indian Railways. This information was shared by Ashwini Vaishnaw, Union Minister for Railways, Information & Broadcasting, and Electronics & Information Technology, in a written reply to the Lok Sabha.

Related Stories

Gold Stories

Next Story
Infrastructure Urban

KONE Opens India's First Digital Experience Centre in Pune

KONE, a global elevator and escalator manufacturer, has inaugurated its first Digital Experience Centre (DEC) in India, located in Pune. The facility aims to showcase how artificial intelligence (AI), connectivity and data-driven technologies can enhance customer experiences and improve building operations.The centre was inaugurated by Jussi Herlin, Executive Vice Chair, KONE Corporation; Philippe Delorme, President and CEO, KONE; and Nandan Nilekani, Co-founder and Chairman of the Board, Infosys.Designed as an interactive customer environment, the facility demonstrates digital solutions cover..

Next Story
Infrastructure Urban

CII GreenCo Launches Circularity Guidelines for Indian Industry

The Confederation of Indian Industry (CII) GreenCo Council has launched the CII GreenCo Circularity Guidelines – Pilot Version at the 17th CII GreenCo Waste & Resource Management Summit 2026 in Chennai. The initiative aims to strengthen resource efficiency, waste reduction and circular economy practices across Indian manufacturing and process industries.The guidelines introduce a structured framework with circularity indices covering raw materials, consumables, packaging and other resource inputs. These indicators will help industries assess existing practices, identify opportunities to ..

Next Story
Infrastructure Energy

Global Electronics Association Launches IPC-1783-CO2E Standard

The Global Electronics Association has introduced IPC-1783-CO2E, a new international standard aimed at improving consistency, transparency and comparability in product carbon footprint reporting across the electronics manufacturing industry.The standard, titled International Standard for Data Collection and Reporting of CO2 Equivalent (CO2e) Emissions for the Electronics Manufacturing Supply Chain, provides industry-specific guidance for collecting, estimating and reporting carbon emissions data.With increasing regulatory requirements and customer expectations, electronics manufacturers face c..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code