TCS Teams Up with Jazeera Airways for AI-Powered Transformation
ECONOMY & POLICY

TCS Teams Up with Jazeera Airways for AI-Powered Transformation

Tata Consultancy Services (TCS) has entered into a partnership with Kuwait's Jazeera Airways to drive an AI-led transformation aimed at improving customer experience and operational efficiency.

The collaboration seeks to modernize Jazeera Airways' digital platforms, such as its website and mobile apps, while introducing an AI-powered chatbot to elevate the customer experience.

As part of the initiative, TCS will leverage its expertise in artificial intelligence, platform engineering, and user experience design to craft a seamless, hyper-personalized journey for travellers.

TCS stated that by utilizing its capabilities in agentic AI and platform engineering, Jazeera Airways intends to unlock new revenue streams, enhance its digital channels, and provide hyper-personalized customer experiences, positioning the airline at the forefront of innovation and customer-centric transformation in the aviation sector.

Barathan Pasupathi, the airline's CEO, highlighted that the partnership with TCS marks the beginning of a new era focused on seamless, customer-centric travel.

Since its founding in 2004 as the Middle East's first private airline, Jazeera Airways has served more than 5 million passengers and operates flights to over 60 destinations across the Middle East, South Asia, and Europe.

News source: Business Standard

Tata Consultancy Services (TCS) has entered into a partnership with Kuwait's Jazeera Airways to drive an AI-led transformation aimed at improving customer experience and operational efficiency. The collaboration seeks to modernize Jazeera Airways' digital platforms, such as its website and mobile apps, while introducing an AI-powered chatbot to elevate the customer experience. As part of the initiative, TCS will leverage its expertise in artificial intelligence, platform engineering, and user experience design to craft a seamless, hyper-personalized journey for travellers. TCS stated that by utilizing its capabilities in agentic AI and platform engineering, Jazeera Airways intends to unlock new revenue streams, enhance its digital channels, and provide hyper-personalized customer experiences, positioning the airline at the forefront of innovation and customer-centric transformation in the aviation sector. Barathan Pasupathi, the airline's CEO, highlighted that the partnership with TCS marks the beginning of a new era focused on seamless, customer-centric travel. Since its founding in 2004 as the Middle East's first private airline, Jazeera Airways has served more than 5 million passengers and operates flights to over 60 destinations across the Middle East, South Asia, and Europe. News source: Business Standard

Related Stories

Gold Stories

Next Story
Resources

Schindler named among Forbes’ World’s Best Employers 2026

Schindler has been named among Forbes’ World’s Best Employers 2026, a global ranking recognising companies for their workplace environments.Compiled by Forbes in partnership with Statista, the ranking is based on independent employee feedback, including whether employees would recommend their organisation to friends and family.The company said the recognition reflected its focus on creating a workplace where employees can develop their expertise and build careers. ..

Next Story
Infrastructure Urban

India needs an export-execution mindset: Vishesh Jain

Interview with Vishesh Jain, Founder & CEO, EximpleWhat gaps in India’s global trade ecosystem led you to build Eximple, and what problem did you see businesses struggling with most?Eximple came out of a problem that all three founders had seen from different choke points in the trade ecosystem. India has millions of MSMEs and manufacturers, and many of them can make products that are genuinely competitive on quality. Yet only a small fraction is able to build meaningful international businesses. In our experience, the gap is usually not manufacturing capability; it is the ability to exe..

Next Story
Building Material

Nuvoco reports 13.5% revenue growth in Q2 FY27

Nuvoco Vistas Corp. Ltd. reported consolidated revenue of Rs 27.9 billion for Q2 FY27, up 13.5% year on year. Cement sales volume rose 9% to 4.7 million tonnes (MMT), while EBITDA increased 11% to Rs 4.11 billion.The company said it began its cement operations in 2014 with a 2.3 MMT per annum (MMTPA) operation at Nimbol. It now aims to reach 35 MMTPA of cement capacity by FY28, nearly 15 times its initial capacity. Its portfolio spans cement, ready-mix concrete and modern building materials.On sustainability and cost efficiency, Nuvoco partnered with CleanMax for a 46.4 MW wind-solar hybrid re..

Advertisement

Subscribe to Our Newsletter

Get daily newsletters around different themes from Construction world.

STAY CONNECTED

Advertisement

SPECIAL OFFER
QR Code